Delivery & Package Inspection
Please inspect the outer condition of your package at the time of delivery. If the package appears visibly damaged or tampered with, please refuse the delivery and notify C-Mee immediately.
Damaged, Defective or Incorrect Product
If you receive a damaged, defective or incorrect product, please notify C-Mee within 24 hours of delivery.
To help us review your claim, please keep the original packaging and provide:
- Clear photographs of the product and packaging.
- A continuous unboxing video showing the package and complete unboxing process.
- Relevant order details required to identify your purchase.
Mandatory Unboxing Video
A continuous unboxing video is mandatory for claims involving leakage, breakage, missing items or incorrect deliveries. The video should clearly show the unopened package and the complete unboxing process without interruption.
Quality Check Before Dispatch
C-Mee products go through quality-control checks before dispatch. This helps us maintain product and packaging standards before an order leaves us.
Claims relating to damaged, defective or incorrect products should be reported within the 24-hour notification window with the required supporting material.
Need Delivery Support?
For a delivery or product issue, contact C-Mee and include your relevant order details.
Contact C-Mee