At C-Mee Perfumes, every order is carefully checked before dispatch to ensure it reaches you in the best possible condition.
01
Return & Exchange Eligibility
Due to the nature of our products, we do not accept returns or exchanges once an order has been successfully delivered.
02
Damaged, Defective or Incorrect Product
If you receive a product that is damaged, defective, leaking, or different from the item you ordered, please contact us within 24 hours of delivery.
To help us review and resolve your request, please provide:
- A continuous, clear unboxing video recorded from the moment the package is opened.
- Clear photographs of the product and the issue.
- Photographs of the original packaging.
- Your order details.
Please email the above information to help@c-meeperfumes.com .
An unboxing video is mandatory for claims relating to damaged, leaking, broken, missing, or incorrect products.
Once your request has been reviewed and approved, our support team will assist you with the appropriate resolution.
03
Damaged or Tampered Package at Delivery
If the outer package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend refusing the package and contacting us immediately.
04
Failed Online Transactions
If an online payment fails but the amount has been deducted from your account, the refund will generally be processed automatically to the original payment method within 7 working days.
Please note that the time taken for the refunded amount to appear in your account may also depend on your bank or payment service provider.
NEED HELP?
Contact C-Mee
For questions regarding refunds, damaged products, incorrect deliveries, or your order, our customer support team is here to assist you.